What should I do if I receive an incorrect or faulty item?
We sincerely apologize if you’ve received an incorrect or faulty item. To swiftly address this issue, please reach out to us at contactsportycustom@gmail.com and provide the following details:
- Your name
- Order number and product name (found in your order confirmation email)
- Picture of the fault/incorrect item
We’ll promptly respond with a proper solution. It’s important to note that we don’t facilitate exchanges/returns for size unless it’s our error. For issues like sewing or printing problems, contact us first, and we’ll guide you through the necessary steps. Please refrain from sending your purchase back without our authorization.
Refund Policy:
Your satisfaction is our top priority. We will process a replacement without any extra charge if you encounter:
- Non-receipt of the product within the guaranteed time (20 business days excluding processing);
- Receipt of a wrong item (incorrect customized information, wrong product, or blurred product);
- Receipt of a damaged product.
If you opt not to receive a replacement, you can request a refund without returning the incorrect or defective item. Refunds are not processed in cases where:
- Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances beyond our control (e.g., customs clearance delays).
Submit refund requests within 15 days after the guaranteed delivery period (20 days) has expired by emailing contactsportycustom@gmail.com If approved, the refund will be credited to your account or the original payment method within 7 business days.
Customer contact 24/7
Phone : (218) 765-3093
Mail : contactsportycustom@gmail.com
Address : 25429 Blue Bonnet Rd Merrifield, Minnesota(MN), 56465